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If not, your approach to talking with your patients might be in need of some improvement.

According to communications experts Peter and Susan Glaser (both with PhDs and 35 years' experience teaching communication and dental practice management),

• Conflict is not the problem, communication is
• Listening should be as active and as observable as speaking
• What we intend to communicate is often misinterpreted
• Patients rarely detect subtle differences in technical skill, but they do know if they feel cared for and thoroughly treated in a relaxed, friendly office climate
• A committed, motivated staff that follows through on marketing efforts is central to the prosperity of a dental practice

The art of communication comes alive in this insightful course, with its immediately applicable, easy-to-implement concepts!

Click here to order Communication Breakthrough now or view the table of contents, chapter excerpt, or author bio.